Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
Apple MacBook Pro Retina MF843LL/A 13” Laptop, 3.1GHz Intel Core i7, 16GB Memory, 512GB SSD, macOS 10.14 Mojave (Renewed). Apple MacBook Pro 15-inch with TouchBar and Touch ID Display 15.4-inch (diagonal) LED-backlit Retina display with IPS technology; 2880-by-1800 native resolution at 220 pixels per inch with support for millions of colors, 16:10 aspect ratio.
Apple Macbook Pro Education
How do I get service for my Mac?
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
| MacBook Pro | Out of Warranty |
|---|---|
| 16-inch MacBook Pro | $ 199 |
| 15-inch MacBook Pro with Retina display | $ 199 |
| 13-inch MacBook Pro with Retina display | $ 199 |
| 15-inch MacBook Pro | $ 129 |
| 13-inch MacBook Pro | $ 129 |
| 17-inch MacBook Pro (Vintage) | $ 179 |
| MacBook Air | Out of Warranty |
|---|---|
| 13-inch MacBook Air | $ 129 |
| 11-inch MacBook Air | $ 129 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.
Accessories
Apple Macbook Pro Retina 15
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
| Product | Accessory battery service |
|---|---|
| Magic Keyboard | $ 29 |
| Magic Keyboard with Numeric Keypad | $ 29 |
| Magic Mouse 2 | $ 29 |
| Magic Trackpad 2 | $ 29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
| Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
|---|---|---|
| All Mac models | $ 99 | $ 299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
16-inch model
The ultimate pro.
Starting at $2399
New13-inch model
Power to go.
Starting at $1299
13.3-inch
Up to 4-core Intel Core i7
Apple Macbook Pro With Retina Display
Up to 32GB
Up to 4TB
Intel Iris Plus Graphics
Up to AMD Radeon Pro 5600M with 8GB of HBM2 memory
Up to 10 hours
Backlit Magic Keyboard, Touch Bar, Touch ID, and Force Touch trackpad
Backlit Magic Keyboard, Touch Bar, Touch ID, and Force Touch trackpad
Apple Trade In
Get up to $1760 for your current computer.*
Just trade in your eligible computer. It’s good for you and the planet.
Free delivery
And free returns. See checkout for delivery dates.
Find the card for you
Get 3% Daily Cash with Apple Card or get special financing.